solutions we offer

support and retainers.

support and retainers solution
What is it?
Why is it important?
What sets us apart?
What's included?

What are support and retainers


Support is ongoing assistance provided after we complete a project. It involves:

  • Answering Queries: Addressing any questions or concerns you may have.
  • Resolving Issues: Troubleshooting and fixing any problems that arise to ensure smooth operation.
  • Delivering Updates: Providing timely updates and enhancements to improve your experience.

Enhancing your experience, keeping your software current and secure and ensuring smooth operation.


A retainer is a prepaid arrangement for continuous support and development. Assuring stability in services like:

  • Server Maintenance: Ensuring the efficient and secure running of your servers.
  • Updates: Continuous improvements and updates to your website or app. Keeping them functional, secure, and up-to-date with the latest features.
  • Ongoing Software Development: Continued development and enhancement of your software solutions. Meeting evolving business requirements and staying competitive.

Want to know more? Contact us!

Why is Support important?

  • Post-Purchase Assurance: Support is more than just answers; it’s a commitment. It elevates your experience and increases satisfaction through resource availability. It allocates resources for timely assistance, proactive monitoring, and swift issue resolution.
  • Minimised Downtime: Allocated resources and quick resolution of issues reduce operational disruptions. Ensuring your business runs smoothly without costly delays.
  • Expert Guidance: Access to knowledgeable support staff provides valuable insights and advice. Helping you make the most of your software and optimise its use for your business needs.

Why are Retainers important?

  • Stability Through Retainers: Retainers assure stability with prepaid support services. Ensuring seamless server maintenance, updates, and continuous software development.
  • Cost Efficiency: Retainers offer predictable costs. Allowing for better financial planning and stability by avoiding unexpected expenses and surprises.
  • Future-Proof Your Apps: Retainer plans include continuous development. Allowing your apps to evolve seamlessly with ongoing improvement, optimisation, and growth. Keeping your digital presence dynamic, responsive, and at the forefront of industry standards.

Want to know more? Contact us!

What sets us apart?

We are more than designers; we are your tech partners, offering over 40 years of experience. Our team prioritises user-centric principles, ensuring your solutions connect.

Leveraging our ever-evolving development platform, we deliver projects in half the time at a fraction of the cost. With every project, the platform gains speed and sophistication. Enjoy the flexibility of our expanding toolbox – unmatched customisable, scalable, and secure solutions without vendor lock-in limitations.

We offer support and retainers tailored to your needs. We provide swift assistance, proactive monitoring, training, maintenance and cost-effective support.

Want to know more? Contact us!

What is included in our support services?

Our Support Plans are designed to cater to your business’s unique needs, ensuring a seamless and reliable experience. Here’s what you can expect from our support offerings:

  • Business Hours plus Critical Response Assistance
  • Proactive Monitoring
  • Swift Issue Resolution
  • Regular Updates
  • Performance Tuning
  • Security Patching
  • And far more…

What is included in our retainer services?

Our Retainer Plans offer a holistic approach. Future-proofing your applications by combining support with continuous development. Our comprehensive Retainer Plans includes:

  • All Support Plan Features
  • Continuous Development
  • Future-Proofing
  • Consultation Services
  • Priority Access to New Features
  • And far more…

Want to know more? Contact us!

your journey with us

Step 1: Discovery Call

We hold an initial meeting to thoroughly understand your business needs, objectives, and overall goals.

Step 2: Requirements Workshop

We collaborate closely with you to define detailed project requirements, expectations, and deliverables.

Step 3: Proposal

We present a comprehensive plan, including a detailed quote, based on our in-depth findings and analysis.

Step 4: Project Kick-Off

We officially start the project, establishing clear milestones, timelines, and communication protocols.

Step 5: Design

We create detailed wireframes and high-fidelity mockups to help you visualise the final product before development begins.

Step 6: Development

We build the solution from the ground up, integrating all the required features, functionalities, and customisations.

Step 7: Delivery

We finalise the project and hand over the completed solution, ensuring it meets all specifications and exceeds your expectations.

Step 8: Support

We ensure your application remains functional and optimized post-deployment. We handle monitoring, regular updates, bug fixes, and user assistance to keep everything running smoothly and meet your evolving needs.

Do you want to know more?

Explore our FAQs for information and answers to our support and retainers services.

Read our FAQs
support and retainers

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How is the cost of support and retainer plans determined?

Costs vary based on support level, user count, and specific requirements. We offer flexible pricing options tailored to your business needs.

Do you provide emergency support, and are there additional costs associated?

Yes, emergency support is available. Additional costs may apply based on the urgency and level of assistance required.

Can we customise a retainer plan to align with our specific business goals?

Absolutely. Our retainer plans are flexible, and we work with you to tailor a plan that meets your unique support and development requirements.

Are there different levels of support available, and how do I choose the right one for my business?

Yes, we offer different levels of support. Choosing the right one depends on your support needs, user count, budget, and specific business requirements. Our team can guide you in making the best choice.

How quickly can I expect a response from your support team?

During business hours, you can expect a response from our support team within a few hours. For critical moments outside of business hours, we are always a phone call away, ensuring immediate assistance when it matters most.

What steps do you take to ensure continuous improvement in the support and retainer services?

We actively seek feedback, conduct regular reviews, and stay updated on industry advancements. Continuous improvement is a fundamental aspect of our support and retainer services.

How often do you provide updates on ongoing activities for retainer services?

We provide regular updates, informing you about activities, improvements, and issues addressed.

What does 'Business Hours plus Critical Response Assistance' mean?

We provide dedicated support during regular business hours, ensuring you have access to our team for any assistance you need. Additionally, we offer rapid response should critical system events occur outside of these hours. We prioritise urgent issues to minimise downtime and disruption.

Is support available for third-party applications integrated with our systems?

Yes, our support ensures comprehensive assistance. Covering not only our developed applications but also extends to third-party integrations.

How are billing and payment handled for support and retainer services?

Billing is typically on a monthly or agreed-upon schedule. We discuss payment terms during the consultation to align with your preferences.